The Pineapple Perspective: Creating Customer Magic Through Radical Hospitality and Churros
In this inspiring episode of The Pineapple Perspective, host Troy Hooper sits down with serial entrepreneur and churro connoisseur Scott Porter, founder of San Diablo Artisan Churros. With an eclectic background spanning PR, healthcare, aviation, and gourmet desserts, Scott shares his unwavering belief in the power of hospitality as a strategic advantage in any industry.
He details how his formative experiences in Mexican culture shaped his philosophy of treating every guest like a divine being and how those values now drive his mission to “fill lives with happiness—one churro at a time.” From turning around distressed nursing homes with radical hospitality to launching a gourmet churro empire, Scott reveals his proven framework for building human-centered brands that foster meaningful interaction over mere transactions.
Listeners will walk away with actionable insights into creating unforgettable customer experiences, the importance of consistent values in company culture, and how hospitality can transform businesses—from senior care to street food. Plus, get a taste of his Taco Tour Mastermind in Mexico City, where leaders learn first-hand what true hospitality looks like at every level.
More About Pineapple Perspective
What would you say if we told you that every business is in the hospitality business?
Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy’s experience, insight, and straight talk – listeners will walk away with a plan of action that’s right for them.
If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest.
