TACOINCIDENCE TACO STOP #4
I met up with Carine Clark at Brasas Mexican Grill in Provo, UT. She ran Banyan, a software-as-a-service company (recently acquired by Nuvi), that helps elective healthcare businesses leverage social media content to build relationships with their patients that last a lifetime. I wanted to learn why she believes in the power of brand experience, what she does to create it and how it’s helped her thrive. All…over tacos. It really doesn’t get much better than this!
EPISODE NOTES
“Treat people the way they want to be treated.”
Secret #1: Differentiate with Customer Experience
Secret #2: Create a Culture of Care
Secret #3: Be Kind
Secret #4: Choose Courage Over Comfort
Secret #5: Embrace Tech to Improve the Experience
Secret #6: Customers Pay More for Superior Experience
Secret #7: Invest in Your Employees
Secret #8: Hire Empathetic Frontline Employees
Secret #9: Succeed with Diversity and Customer Experience Programs
Secret #10: Staple Yourself to the Customer’s Bill
Secret #11: Take Off Your Boss Hat. Be a Student of Your Business
Secret #12: Create an Environment of Abundance
Secret #13: Leave People Feeling Good
YOUR INPUT, FEEDBACK & IDEAS
Thanks so much for watching this episode of Tacoincidence! I’d love to hear your feedback and ideas so drop a COMMENT below, hit me up on Instagram, email, phone or …over tacos. Make sure to SUBSCRIBE to this channel so you’ll be the first to know when the new episodes are released (basically your Taco Tuesday alarm clock).
TACOINCIDENCE PODCAST
You can also listen to the full audio podcast version of this episode here!
(58:57)
ABOUT TACOINCIDENCE
This is Tacoincidence — where we learn in this unconventional master class the secrets of breakthrough culture, brand experience, and human connection from the most brilliant leaders while we’re on the search for the perfect taco. I’m your host, Scott Porter, entrepreneur, brand experience strategist, and the taco-obsessed founder of Vitamin T – A Brand Experience Agency.
In my lifelong search, I’ve learned the taco experience is even more than crazy good tacos — it’s about real human connection. Tacoincidence is about discovering how visionary leaders build successful organizations with human experience at the core of their brand’s DNA. Whether it’s with granola bars, electric bikes, software, or socks. I wanted to learn why these leaders believe in the power of relationship-based brand experience, what they do to create it, and how it’s helped them thrive. All…over tacos.
Join the journey on our website — you’re not going to want to miss out on any taco tours we’re planning! Follow us on social media, subscribe to the podcast and YouTube channel, and tune in for more episodes of Tacoincidence, where we’ll continue to explore the secrets to level up your culture and brand experience AND your taco game.
More info & Social accounts
Scott Porter
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