The Acanela Impact Factor


I met up with Kylie Chen on Taco Tuesday at the Black Sheep Cafe in Provo, Utah. She’s an entrepreneur, founder, and CEO of the company Acanela Expeditions, a boutique tour operation. With a passion for creating human connection and having a local impact… I wanted to learn why she believes in the power of culture, brand experience, and human connection, what she does to create it, and how it’s helped him thrive. All…over tacos. It really doesn’t get much better than this!


“The Acanela Impact Factor” with Kylie Chenn

Secret #1: Create immersive and hands-on experiences

Secret #2: Successful brands focus on social impact

Secret #3: Foster relationships with your customers

Secret #4: Make the experience seamless

Secret #5: Be mindful go all the people in the experience

Secret #6: Create unique experiences

Secret #7: Human-to-human interactions create special, immersed experiences

Secret #8: tackle the challenge of experiential quality control

Secret #9: Hire Passionate caring leaders

Secret #10: Develop Empathy

Secret #11: Differentiate through brand personality & Experience

Secret #12: Great brand experience starts with company culture

Secret #13: Connect personally with customers

Secret #14: Build relationships rather than sell products


Thanks so much for watching this episode of Tacoincidence! I’d love to hear your feedback and ideas so drop a COMMENT below, hit me up on Instagram, email, phone or …over tacos. Make sure to SUBSCRIBE to this channel so you’ll be the first to know when the new episodes are released (basically your Taco Tuesday alarm clock).


This is Tacoincidence — where we learn in this unconventional master class the secrets of breakthrough culture, brand experience, and human connection from the most brilliant leaders while we’re on the search for the perfect taco. I’m your host, Scott Porter, entrepreneur, brand experience strategist, and the taco-obsessed founder of Vitamin T – A Brand Experience Agency.

In my lifelong search, I’ve learned the taco experience is even more than crazy good tacos — it’s about real human connection. Tacoincidence is about discovering how visionary leaders build successful organizations with human experience at the core of their brand’s DNA. Whether it’s with granola bars, electric bikes, software, or socks. I wanted to learn why these leaders believe in the power of relationship-based brand experience, what they do to create it, and how it’s helped them thrive. All…over tacos.

Join the journey on our website — you’re not going to want to miss out on any taco tours we’re planning! Follow us on social media, subscribe to the podcast and YouTube channel, and tune in for more episodes of Tacoincidence, where we’ll continue to explore the secrets to level up your culture and brand experience AND your taco game.

More info & Social accounts

Scott Porter

Scott Porter

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